Privacy Policy

Last updated: April 2026

At Software Shop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and purchase our products.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information: Name, email address, phone number, and billing details provided during account registration or checkout.
Order Information: Products purchased, order amounts, payment method used, and transaction references.
Technical Information: IP address, browser type, device information, and pages visited on our website.
Communication Records: Emails, messages, and support tickets you send to us.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders, including delivering license keys to your email.
Create and manage your customer account.
Communicate with you about your orders, enquiries, and support requests.
Send order confirmations, invoices, and delivery notifications.
Improve our website, products, and customer service.
Detect and prevent fraud or unauthorised transactions.
Comply with legal obligations under Zimbabwean law.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Payment Processors: Your payment details are shared with our payment partners (e.g., EcoCash, banks) solely to process your transactions.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation in Zimbabwe.
Service Providers: We may share data with trusted service providers who assist us in operating our website (e.g., hosting, email delivery), bound by confidentiality agreements.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted through our website.
Secure password hashing for user accounts.
Regular security audits and updates.
Limited access to personal data on a need-to-know basis.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies

Our website uses cookies to:

Maintain your shopping cart and login session.
Remember your preferences and settings.
Analyse website traffic and improve user experience.

You can disable cookies in your browser settings, but this may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order records are retained for a minimum of 5 years as required by Zimbabwean tax and business regulations. You may request deletion of your account data at any time, subject to legal retention requirements.

7. Your Rights

Under applicable data protection principles, you have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete data.
Request deletion of your data (subject to legal obligations).
Opt out of marketing communications at any time.
Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at washie@eliteworks.co.zw.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., software manufacturer pages). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: washie@eliteworks.co.zw